Effective Date: November 13, 2026
Last Updated: November 13, 2026
Terms of Service
1. Scope of These Terms
These Terms of Service apply to use of the Hixreno online store at https://hixreno.com/ and all purchases submitted through the website. The store is operated by Guangzhou Youfu Trading Co., Ltd., referred to in these Terms as “Hixreno”, “we”, “us”, or “our”. By browsing the website or placing an order, you agree to these Terms to the extent allowed by applicable law.
Our Shipping Policy, Return & Refund Policy, and Privacy Policy form supplementary components of these Terms, and provide further details about delivery, post-purchase remedies, and personal information processing. Nothing in these Terms limits mandatory consumer rights that cannot legally be waived.
2. Eligibility: Customers Aged 18 and Over
You must be at least 18 years old and legally capable of entering into a binding purchase contract to place an order. By completing checkout, you confirm that you meet this requirement.
If you use a registered account, you are responsible for protecting your login credentials and ensuring all information you provide is accurate and up to date. Please notify us immediately if you suspect unauthorized account activity. You may not place orders using another person's identity or payment details without lawful authorization.
3. Product Pages and Availability
Product descriptions, illustrations, specifications and disclosed limitations are provided to help you understand the items offered. Slight differences in color display may occur due to individual screen settings. Listings, pricing and stock availability may be adjusted at any time.
If we identify a material listing error, or cannot fulfill an ordered item, we will contact you promptly and provide a reasonable solution: including corrected order details, alternative equivalent products, or a full refund in accordance with applicable law. We recommend reviewing all product specifications before purchase; please contact us if any essential details are unclear.
4. Order Submission and Acceptance
Placing an order constitutes a request to purchase the selected items. An automatically generated order receipt confirms submission but does not equal acceptance of your order. Acceptance and a binding purchase contract take effect when we formally confirm the order for fulfillment, subject to applicable law.
We may decline or cancel an order for legitimate lawful reasons, including but not limited to unavailable inventory, failed payment authorization, material listing errors, or reasonable fraud concerns. If payment has already been collected for an order that cannot be fulfilled, we will arrange a full refund to your original payment method.
Please ensure your full name, email, telephone number and delivery address are correct at checkout. Address change requests made after dispatch may not be accommodated.
5. Prices, Taxes, and Payment
The final checkout summary displays product prices, shipping charges and applicable taxes before you confirm payment. Available payment methods are those presented at checkout; we do not guarantee all payment providers remain available at all times.
Your financial institution may apply currency exchange or international transaction fees outside our control, for which you are responsible. Import duties or other destination customs charges, if not collected at checkout, may arise under local customs rules and shall be borne by the recipient.
Shipping promotions including free shipping apply only when all applicable conditions are satisfied, and the benefit is reflected in the checkout total. No promotion applies universally to all items, destinations or order values.
6. Order Handling and Delivery
Following successful payment confirmation, standard order processing generally takes 1–3 business days (excluding weekends and public holidays). Estimated transit time after dispatch is 7–15 business days. Processing and transit are separate stages; all delivery timeframes are estimates, not guaranteed delivery dates.
Available destinations and specific shipping costs are determined by the delivery options displayed at checkout for your address.
You may request cancellation or amendment before dispatch. We will use reasonable efforts to assist, but cannot guarantee changes once fulfillment has begun. For delivery issues, please refer to our Shipping Policy or contact customer support.
7. Returns, Exchanges, and Refunds
Under our voluntary return policy, you may generally request a return of eligible items within 30 calendar days after delivery. Our Return & Refund Policy explains product condition requirements, legally permitted exceptions, return shipping cost allocation and the refund process.
Your statutory rights relating to defective, unsafe, misdescribed or otherwise nonconforming goods, including any applicable statutory withdrawal rights, remain fully protected as required by applicable law, and are not restricted by our voluntary return policy.
8. Appropriate Use
You agree not to interfere with the site's operation or security, attempt unauthorized system access, submit fraudulent orders, distribute harmful software, impersonate others, or reuse protected content for unlawful commercial purposes. We may take reasonable measures including account restriction to protect the store and its users, consistent with applicable law.
9. Intellectual Property
All text, design elements, product images and trademarks displayed on the website are owned by us or our authorized third parties. Accessing the site does not grant you a license to reproduce protected materials for commercial purposes. Lawful personal viewing and applicable statutory exceptions are unaffected. Third-party marks remain the property of their respective owners.
10. Independent Providers and External Links
Payment processing, hosting, shipping and other services may be delivered with the assistance of independent third-party providers. Their respective terms may apply to the services they provide directly. External links are provided for convenience; third-party pages may have separate policies and practices. Our handling of personal information is fully described in our Privacy Policy.
11. Liability and Mandatory Rights
We will exercise reasonable care in fulfilling accepted orders and maintaining website operation. Delivery timelines and website availability may be affected by events beyond reasonable control, but all legally required consumer remedies remain available.
Nothing in these Terms excludes liability for fraud, willful misconduct, or any other liability that cannot be excluded by applicable law. Any lawful limitation of liability in these Terms operates only to the extent permitted by mandatory applicable law.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of the People's Republic of China, without overriding mandatory consumer protections in the country or region where you habitually reside.
We encourage you to contact support first so concerns can be reviewed and resolved informally where possible. Subject to mandatory court jurisdiction rules and non-waivable consumer forum rights, disputes related to these Terms may be submitted to the courts of competent jurisdiction in Guangzhou, Guangdong Province, China. This provision does not deprive you of the right to bring proceedings in another legally available forum.
13. Changes to These Terms
We may update these Terms to reflect operational changes or legal requirements. The dates at the top of the page identify the current version. No update will retroactively remove rights already acquired for orders accepted before the revision takes effect. Please contact support if you have any questions.
Business Information
- Website: https://hixreno.com/
- Operating Company: Guangzhou Youfu Trading Co., Ltd.
- Unified Social Credit Code (USCC): 91440118MAK73QKH3D
- Company Address: Room K089, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou, Guangdong Province, China
- Support Email: service@hixreno.com
- Contact Phone: +86 134 2961 7835
- Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (UTC+8, China Standard Time)