Effective Date: November 13, 2026
Last Updated: November 13, 2026

Contact Us

Hixreno welcomes questions before and after a purchase. Whether you need help understanding a product listing, checking an order, or reporting a delivery concern, you can contact our customer support team using the details below. Our online store is available at hixreno.com.

Customer Service

Support Email: service@hixreno.com
Contact Phone: +86 13429617835
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

If you write outside these hours, we will review your message during a subsequent support period. To help us identify an existing order, please include its order number, the email used at checkout, and a concise description of the issue. Photos of an incorrect or damaged item may help us assess your request. Do not email passwords or complete payment-card details.

Help with Orders and Delivery

We can assist with questions about order confirmation, tracking availability, the delivery address supplied at checkout, or a shipment that appears delayed. Please tell us promptly if you notice an address error. We can attempt a correction before dispatch, but changes or cancellations cannot be guaranteed once an order is being processed or transported.

Returns and Other After-Sales Requests

If you believe an item should be returned, replaced, or refunded, contact support before mailing it. We will review the request and explain any applicable return authorization, instructions, and receiving address. The company address below identifies the registered business; it is not necessarily a returns warehouse. Please consult our Return & Refund Policy for eligibility, timing, shipping responsibility, and refunds.

Privacy Questions

To make an inquiry about personal information, email service@hixreno.com with “Privacy Request” in the subject line. Our Privacy Policy explains the rights and options that may apply to your information.

Business Information

  • Website: hixreno.com
  • Operating Company: Guangzhou Youfu Trading Co., Ltd.
  • Unified Social Credit Code (USCC): 91440118MAK73QKH3D
  • Company Address: Room K089, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
  • Support Email: service@hixreno.com
  • Contact Phone: +86 13429617835
  • Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)