Effective Date: November 13, 2026
Last Updated: November 13, 2026

About Us

Hixreno is an online retail brand operated by Guangzhou Youfu Trading Co., Ltd. Our website, hixreno.com, offers customers a place to review available product information, make purchases, and find help with the steps that follow an order.

A Practical Approach to Shopping

We believe customers should have an opportunity to understand the items they are considering and the relevant ordering terms. Product pages provide item-specific details, while checkout shows the delivery options and charges available for a selected destination. Our policies explain processing estimates, returns, and how personal information is handled.

Assistance Beyond the Purchase

If a parcel is delayed or a product arrives in an unexpected condition, we want customers to know where to ask for help. Our support channels can assist with order identification, tracking questions, correction requests, and return or refund inquiries. Please include an order number when contacting us about a completed purchase so we can find the relevant details.

Clear Policies and Contact Information

We provide separate Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy to explain essential parts of shopping through Hixreno. Our customer support team can help clarify information about an order or the steps available when something needs attention. Any return shipment should be directed only to an address provided through the applicable return instructions; our registered address below is not automatically a parcel-return center.

Business Information

  • Website: hixreno.com
  • Operating Company: Guangzhou Youfu Trading Co., Ltd.
  • Unified Social Credit Code (USCC): 91440118MAK73QKH3D
  • Company Address: Room K089, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
  • Support Email: service@hixreno.com
  • Contact Phone: +86 13429617835
  • Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

If you need assistance, contact us using the information above. We look forward to helping you with your shopping experience.