Effective Date: November 13, 2026
Last Updated: November 13, 2026
Privacy Policy
Understanding Our Use of Personal Information
Information is needed for different reasons as you use hixreno.com. Some details keep the website working; others let us send an order to the right address or answer a service request. This Privacy Policy sets out how information can be collected and used, who may receive it, and the choices available to you. It applies to personal information processed in connection with the Hixreno online store.
Our Data Controller
Data Controller: Guangzhou Youfu Trading Co., Ltd.
Guangzhou Youfu Trading Co., Ltd. is both the Operating Company identified for Hixreno and the Data Controller responsible for determining the purposes and means of personal information processing associated with this store, subject to applicable law.
Unified Social Credit Code (USCC): 91440118MAK73QKH3D. You can contact the Data Controller at service@hixreno.com, using “Privacy Request” as the email subject. The complete business contact details are included at the end of this notice.
Information Connected with a Visit
When your browser requests a page, technical information may be produced or collected, including IP address, approximate geographic area inferred from the connection, device and browser characteristics, access time, website interactions, and security or diagnostic events. Such information can help operate the site, preserve session functions, understand errors, and prevent misuse.
Cookies or similar local storage may support a shopping cart, session continuity, security controls, and preferences. Optional measurement or advertising technologies, where they are actually enabled, may process further interaction information. Any required consent or opt-out controls depend on the technology and applicable regional law.
Information Connected with a Purchase
An order may involve the customer's name, email address, telephone number, shipping and billing information, selected products, quantities, order value, shipping choice, transaction reference, payment status, and order history. Payment details necessary to authorize a transaction may be handled by the payment services offered at checkout under their relevant practices.
We use these details to assess and accept orders, arrange shipment, communicate updates, manage customer service, process returns or refunds, and maintain records needed for accounting, fraud prevention, disputes, or legal compliance. Delivery partners generally receive the recipient and parcel information necessary to carry out shipment.
Information You Choose to Send Us
If you contact us, we receive the contents of your message and any relevant attachments, such as photographs, an order reference, or details of a delivery problem. We use that information to identify the issue, respond, and maintain an appropriate support record. If the site offers customer accounts or optional marketing subscriptions, the details you provide to those features may also be processed for their stated purposes.
Please avoid sharing unnecessary sensitive information, including account passwords or full payment-card numbers, in ordinary support correspondence.
Purposes and Legal Grounds
The legal reason for each processing activity depends on the purpose and the law that applies to you. It may include performance of an order or other requested contract, compliance with a legal duty, our legitimate interest in maintaining secure and reliable operations where permitted, or consent where required for optional activities.
For example, a delivery address is used to fulfill an order, transaction records may be kept to meet legal obligations, technical security records may help guard against misuse, and optional marketing communications may rely on the lawful permission or other basis applicable to that activity. You may withdraw consent for consent-based processing without affecting past lawful use; information needed for an ongoing contract or legal obligation may be handled on another applicable basis.
Categories of Information Recipients
The handling of an online order may involve several types of service provider. Depending on the store's actual operations, these can include ecommerce infrastructure, payment processors, shipping and fulfillment services, customer-support technology, security providers, and professional advisers. Information is shared in relation to the service or obligation involved, rather than for unrelated public disclosure.
Where Shopify powers the storefront, Shopify and its relevant service infrastructure may process information under the arrangements that apply to the platform. This does not establish that every optional Shopify feature, advertising pixel, analytics application, or third-party integration is enabled. Certain providers may act under our instructions, while others may process data independently for their own lawful purposes. We may also respond to legally valid requests from public authorities.
Browser Technologies and Advertising Preferences
Necessary browser storage can support features such as cart contents, session security, or navigation. Additional cookies and similar mechanisms, if used, may help measure visits or support personalized advertising. Their exact operation depends on the technology configured on the store and any visitor choices.
Where the website provides cookie or privacy-preference controls, you can use them to make the choices offered. Browser settings can also restrict certain storage, although this may affect shopping functionality. When applicable law requires consent for nonessential tracking, that consent must be obtained. Available rights to opt out of certain targeted advertising or qualifying sharing are honored through the mechanisms applicable to your location. Optional marketing emails can generally be stopped through their unsubscribe instructions; necessary order-related communications may continue.
Information Beyond Your Country
Our business operator is located in China. Data may need to be accessed or processed in other countries when ecommerce, payment, delivery, or support providers perform services internationally. The privacy laws of those countries may differ. Where a cross-border transfer requires a lawful mechanism or safeguards, we take steps to apply the protections required for the relevant transfer.
Retention and Safeguards
We keep personal information for periods connected to the reasons for which it was collected, applicable legal obligations, and legitimate needs such as resolving a dispute or completing a refund. Different records have different lifecycles: an order record may be necessary for tax or accounting, while a support message may be relevant until a matter is resolved and any required retention period has passed. Information that is no longer needed is deleted, de-identified, or handled securely as permitted by law.
We use reasonable technical and organizational measures to reduce unauthorized access, accidental loss, or misuse. No website or electronic transmission method can be guaranteed completely secure. Please let us know if you believe information connected with your interaction with Hixreno has been compromised.
Requests, Rights, and Complaints
Depending on applicable law and your location, you may be able to access personal information, correct errors, request deletion, restrict or object to certain processing, obtain eligible information in a portable form, withdraw consent, or opt out of specified advertising-related uses. You may also have the right to complain to a competent privacy authority.
To submit a request, write to service@hixreno.com with the subject “Privacy Request” and explain the action you seek. We may need reasonable information to verify your identity or the authority of a representative before acting, particularly where disclosure of personal data is involved. We will address requests within applicable legal time limits and explain any lawful exceptions.
Children, Other Websites, and Updates
Hixreno's shopping service is intended for adults aged 18 and above. We do not knowingly solicit purchase-account information from children. If you believe a child has supplied information without appropriate authorization, please contact us. Third-party websites linked from the store may maintain their own privacy practices, which you should review before using them.
We may revise this Privacy Policy if our operations, service providers, data practices, or legal obligations change. The dates at the top identify the present version. Additional notice or consent will be provided where required for a material change.
Business Information
- Website: hixreno.com
- Operating Company: Guangzhou Youfu Trading Co., Ltd.
- Data Controller: Guangzhou Youfu Trading Co., Ltd.
- Unified Social Credit Code (USCC): 91440118MAK73QKH3D
- Company Address: Room K089, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
- Support Email: service@hixreno.com
- Contact Phone: +86 13429617835
- Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)